TERMS OF DELIVERY & RETURNS

1. Introduction
This document outlines the terms and conditions governing the delivery and return processes for products purchased from Arfume™ (referred to as “the Company”, “we”, “our”, “us”). By placing an order on our website, you agree to the terms stated herein. Please read this policy carefully to understand our practices regarding the delivery of your order, returns, and any associated processes.

2. Delivery Policy
At Arfume™, we strive to ensure that our products are delivered to you promptly and in excellent condition. The following outlines our delivery practices:
2.1 Delivery Locations
We offer delivery to a wide range of domestic and international locations. The availability of delivery to specific regions may depend on the nature of the product and the chosen delivery method. Please verify the delivery options available for your location during the checkout process.
2.2 Delivery Methods and Timeframes
Standard Delivery (Turkey): Orders within Turkey are processed and delivered within 3 to 8 business days. Delivery times may vary depending on the destination city and courier service used.
International Delivery: We provide international shipping to selected countries. Delivery times for international orders vary based on the destination country. For international deliveries, the delivery time can range from 10 to 20 business days, depending on the region and courier service. Please note that delivery times may vary and are subject to customs clearance processes.
2.3 Shipping Costs
Shipping costs are calculated based on the delivery method, destination, and size/weight of the items ordered. Shipping fees will be displayed during the checkout process before you finalize your order.
2.4 Order Processing
Once you have placed your order, we will send you a confirmation email. The order processing time is typically 1-2 business days from the receipt of payment. For certain items that may require special handling, additional processing time may be required, and this will be communicated to you accordingly.
2.5 Tracking Your Order
Upon shipment of your order, we will provide you with a tracking number to help you track the status of your delivery. You can use this tracking number to check the delivery status on the courier’s website. If there are any delays or issues with your shipment, please contact us at [info@arfume.com].
2.6 Delivery Issues
In the event of a delivery issue (e.g., delayed delivery, lost items, incorrect delivery), please notify us within 7 days of the expected delivery date. We will assist in resolving the issue with the carrier or offer a suitable solution.

3. Returns Policy
Arfume™ wants to ensure that you are fully satisfied with your purchase. However, if for any reason you are not happy with the product, our returns policy allows you to return your purchase under the conditions outlined below:
3.1 Eligibility for Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:
The product must be unused, unworn, and in its original packaging.
The product must be in resaleable condition.
Any items marked as "non-returnable" or "final sale" cannot be returned.
3.2 Return Process
To initiate a return, please contact our customer service team at [info@arfume.com] with the following information:
Order number
Product name
Reason for return
Once your return request is received, our team will provide you with return instructions, including the return address and any relevant documentation. You will be responsible for covering the cost of return shipping unless the item is defective, damaged, or incorrect.
3.3 Inspection of Returned Products
Upon receiving the returned product, we will inspect it to ensure it meets the conditions outlined above. If the product is deemed eligible for return, we will process your refund or exchange according to the options provided.
3.4 Refund Process
Once your return is approved, the following refund options are available:
Refund to original payment method: We will issue a refund to the payment method used for the original transaction.
Store credit: If you prefer, we can issue a store credit for the amount of the returned product.
Refunds will be processed within 7-10 business days of approval, and the time it takes for the funds to appear in your account may vary depending on your payment method.
3.5 Damaged or Defective Products
If the product you received is damaged, defective, or incorrect, please notify us immediately within 7 days of receiving the item. We will provide you with a pre-paid return label for the return of the damaged item and offer a full refund or replacement. If the product is found to be defective upon inspection, we will cover all return shipping costs.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process outlined above. Once we receive the returned item, we will process your exchange and ship the new item to you. Exchanges are subject to product availability.

5. Non-Refundable Items
Certain items are excluded from our return and refund policy. These items include but are not limited to:
Customized or personalized items
Opened or used products
Gift cards
Sale or clearance items
6. Order Cancellations
Orders may be canceled before they are processed and shipped. If you wish to cancel your order, please contact us immediately at [info@arfume.com]. Once the order is processed or shipped, we are unable to cancel it, but you may still return the product according to our returns policy.

7. Customer Responsibilities
It is your responsibility to ensure that the products you order are correct before confirming your purchase. Please review your order carefully, including the product details, delivery address, and payment information, before completing your purchase. We will not be held responsible for any errors in the order details that were provided by you.

8. Limitation of Liability
Arfume™ is not liable for any damages or losses resulting from the use or inability to use our products, including, but not limited to, indirect or consequential damages. In the case of damaged or defective products, our liability is limited to the refund or replacement of the product as outlined in our return policy.

9. Changes to the Delivery and Returns Policy
Arfume™ reserves the right to update or modify this Delivery and Returns Policy at any time. Any changes will be reflected on this page with an updated date. By continuing to use our services after such changes, you accept the revised terms. Please review this policy periodically to stay informed about any updates.

10. Contact Information
For any questions or concerns regarding our Delivery and Returns Policy, please do not hesitate to contact us:
Email: [info@arfume.com]